When you sign up for an subscription, a box full of eco-awesome items will be delivered 4 times a year. 

The first 3 boxes of the year are delivered every 3 months March (Spring box), June (Summer box), September (Fall box), with the Winter box scheduled for November. Since shipping during the holiday season takes significantly longer, we bill and ship the Winter box earlier to ensure people get their boxes before the holidays.

Once you sign up, you're on the list and a box for the next season is reserved for you. You will received a billing reminder 1 week before billing, on the 1st of that seasonal month (March 1, June 1, September 1 and November 1). Boxes will be shipped a few days after billing. 

You can skip or hold at any time by reaching out to us at hello@letsgoeco.com.

In order to provide subscribers an additional 10% off, we do have a 2 box minimum before cancelling. This means you can cancel after you've received 2 seasonal boxes. To cancel email us at hello@letsgoeco.com.

We are the first PLASTIC FREE seasonal subscription box filled with 7 or more lovingly chosen natural, sustainable and quality eco-friendly items.  Items are sustainable, made from natural materials, cruelty-free, encourage a low waste lifestyle and most are fair trade, organic and/or biodegradable.  We proudly support small Canadian business and feature at least 5 small business makers in every box.  

If you decide to purchase a one-time box, payment will be made immediately and that will be it! You will have no further financial commitments.  

If you choose the subscription, you will be billed on the 1st of each of the following months: November, March, June, September.  Boxes will be shipped shortly after to arrive mid-month.  If you subscribe mid-season, your next box will be billed on the 1st of the upcoming season, regardless of when you signed up.  You may get your second box sooner than every 3 months, but the rest of the boxes will be on a 3 month, seasonal schedule.  

We believe that you shouldn't buy something you don't need or want.  A week before billing, we send an email to remind you about billing and shipping timelines. If you want, you can ask us to email you what's in the upcoming box.  This gives you a chance to "skip" the box if you wish.  For everyone else, we'll be sharing 4-5 spoilers and then have a "full reveal" after most boxes have been delivered.

We will always include 7 or more, full size products.  Eco-friendly and sustainable are our most important goals but we also want to give you outstanding value and offer you savings of at least 35% off what you would pay in a store.  If we include samples and/or coupons they don’t count.

Making the boxes as plastic free as possible is a top priority! We obsessed about making our boxes are as sustainable as possible.  Our boxes are made from 100% post-consumer waste and are fully recyclable.  To further avoid plastic, we use compostable stickers from PureLabels and tissue paper from noissue.  PureLabels and noissue are leaders in design, innovation, and sustainability; ink is soy-based, tissue is completely acid free and FSC Certified.  We decided against a fully printed box because there weren't any sustainable options that were also cost effective.  Our goal is to always ensure we offer huge value and it is the items in the box that are most important.  We don't waste money on just a pretty box (it's what's inside that matters!).

We also work with our product partners to ensure that packaging during shipping is as eco-friendly as possible (at times we'll even go pick up items to avoid the excess packaging that may be required when they being shipped by mail).  We also instruct our product partners not to include all that plastic packaging that has unfortunately become quite normal but is often unnecessary.  

We try to make the boxes vegan with few exceptions.  To ensure your box is absolutely vegan, simply write "VEGAN" in the "special instructions" section of the first page of your shopping cart and we will exchange any non-vegan items with something of equal value.

Unfortunately no, all purchases are non-refundable and any returns sent to us will not be eligible for a refund.  However, if you have a problem such as a damaged item in the box, please reach out to us and we will do our best to fix the problem.  

We ship to Canada, the US and Europe.

Shipping to Canada is free over $75 and a flat rate of $15 if under $75. If you are ordering from Canada, please be aware that all purchases will be subject to GST/HST tax and possibly other taxes depending on your province. 

Shipping to the US is a flat rate of $25 CDN (approx. $20 US) . 

Shipping to Europe is calculated and based on your location.

For those outside Canada, your country may add additional taxes or duties for imported goods. Let’s Go Eco is not responsible for paying any additional taxes, duties, and tariffs.

We'll email you a tracking number when your box is on its way.  You can expect it to take 2-3 weeks if you are in Canada (longer during the holidays), 2-3 weeks if you are in the US or Europe.  

We want to make sure you have options.  You can skip a box or cancel at any time.  If you choose to skip a box, you don't get the upcoming box but will be back on track for the next.  You will be notified in advance of billing what the next box will be and you can decide again if you'd like it or not.  You won't ever have to get a box you don't want.  You can also cancel at any time.  Email us at hello@letsgoeco.com. 

Our prices are in CDN.

Log into your account and you will be able to change your billing/shipping information. If you need assistance please contact us at hello@letsgoeco.com

Email us at hello@letsgoeco.com