When you sign up for an subscription, a box full of eco-awesome items is delivered every 3 months... March (Spring box), June (Summer box), September (Fall box) and December (Winter box). You'll get your first box right away, then you'll get billed and sent a box every season. If you purchased a box mid-season, your second box may come sooner then 3 months, but then you will be put on our regular cadence of a seasonal box every 3 months.

Once you sign up, you're on the list and a box for the next season is reserved for you. Each box is billed, one at a time, at the first of each seasonal month (March 1, June 1, September 1 and December 1). After billing, we start to ship boxes out the following week. Every season we send you a reminder notice a few days prior to billing.

Let's Go Eco is an "ongoing" subscription box, meaning you sign up and are automatically billed and sent your eco-box each season until you cancel. You can stay with us as long as you like and cancel anytime after 2 boxes.

In order to provide subscribers an additional 10% off, we have a 2 box minimum before cancelling. This means you can cancel after you've received 2 seasonal boxes. To skip or cancel please reach out to us at hello@letsgoeco.com.

We are the first Canadian eco-conscious, low waste seasonal subscription box. Each box is filled with 6 or more eco-obsessively curated natural, sustainable and quality items.  Items are sustainable, made from natural materials, cruelty-free, encourage a low waste lifestyle and most are fair trade, organic and/or biodegradable.  We proudly support small businesses and focus on women-led Canadian businesses.  

Within Canada we offer free regular shipping on purchases of $150 or more. Purchases under $150 are a flat rate of $10.  We use FedEx to ship to most locations and Canada Post to ship to rural locations and PO Boxes.

While we would love to be able to offer free shipping we can't. Being plastic-free means most orders are fragile and hand-packed with care using biodegradable, sustainably sourced packaging to ensure less breakage (we use no plastic whatsoever).  On average, our subscription boxes and orders cost $16-25 to ship and the $10 flat fee helps us continue to deliver a more sustainable experience and stay plastic-free.

We are based in Toronto, Canada and regular shipping typically takes 1-2 weeks to arrive depending on your location and the season. 

Shipping to the USA is an additional fee and generally takes 2 weeks.  The cost to ship to USA is a flat rate of $20 CDN (approx. $15 US).  Boxes may incur additional customs fees or duties depending on your country and are not included. 

Making the boxes as plastic free as possible is a top priority.  We obsess about making our boxes are as sustainable as possible. 

We at times will include items made from recycled plastic but the item have to have other eco-benefits as well (e.g., B Corp, gives back). We also sometimes will include items that have plastic-caps but we keep this to a minimum. So, to be exact, the box contains minimal to no new plastic.

We ship plastic-free. Our boxes are made from 100% post-consumer waste and are fully recyclable.  To further avoid plastic, we use stickers and tissue paper from Noissue.  Noissue is a leader in design, innovation, and sustainability; inks are soy-based, tissue is acid free and FSC Certified.  We decided against a fully printed box because there weren't any sustainable options that were also cost effective. 

We also work with our product partners to ensure that packaging during shipping is as eco-friendly as possible. We'll even go pick up items to avoid the excess packaging that may be required when they being shipped by mail.  We're happy to say that not only are the boxes plastic-free, there's very little plastic in the entire process.

If you decide to purchase a one-time box, payment will be made immediately and that will be it! You will have no further financial commitments.  

If you choose the subscription, you will be billed on the 1st of each of the following months: March, June, September and November.  Boxes will be shipped shortly after to arrive mid-month.  If you subscribe mid-season, your next box will be billed on the 1st of the upcoming season, regardless of when you signed up.  You may get your second box sooner than every 3 months, but the rest of the boxes will be on a 3 month, seasonal schedule.  

Absolutely! A lot of people do. The box makes for a unique and really meaningful gift and we get several messages a season from people telling us how thrilled they are with their present.

When you're checking out, there will be two sections for name and address; the first address is the shipping address. Here is where you put in the name of the person and address where you'd like the gift to be sent. Then, when you get to the billing payment section, choose the option of "use a different billing address" to add your address.

If you'd like us to include a personalized note, please write in exactly what you'd like in the "Special instructions" section of checkout and we'll include a handwritten note.

We don't automatically share the full contents because most of our subscribers have asked us to keep it a surprise. But we also believe that you shouldn't buy something you don't need or want.  So we have a compromise.

A week before billing, we send an email to everyone remind you about billing and shipping timelines. For those who really want to know, you can ask us to email you the full contents of what's in the upcoming box.  This gives you a chance to "skip" the box if you wish.  You'll have to let us know before the box is sent to your home (3-4 days after billing).

For those who love surprises, we'll be sharing 4-5 spoilers and then have a "full reveal" after most boxes have been delivered.

We try to make the boxes vegan with few exceptions.  To ensure your box is absolutely vegan, simply write "VEGAN" in the "special instructions" section of the first page of your shopping cart and we will exchange any non-vegan items with something of equal value.

Unfortunately no, all purchases are non-refundable and any returns sent to us will not be eligible for a refund.  However, if you have a problem such as a damaged item in the box, please reach out to us and we will do our best to fix the problem.  

We carefully pack boxes by hand but because we don't use plastic breakage sometimes happens. It is our policy to replace or refund broken items. Email us a picture at hello@letsgoeco.com and we'll start the conversation.

We ship to Canada, the US and Europe.

Shipping to Canada is free over $150 and a flat rate of $10 if under $150. If you are ordering from Canada, please be aware that all purchases will be subject to GST/HST tax and possibly other taxes depending on your province. 

Shipping to the US is a flat rate of $25 CDN (approx. $20 US) . 

Shipping to Europe is calculated and based on your location.

For those outside Canada, your country may add additional taxes or duties for imported goods. Let’s Go Eco is not responsible for paying any additional taxes, duties, and tariffs.

We'll email you a tracking number when your box is on its way.  You can expect it to take 1-2 weeks if you are in Canada (longer during the holidays), 2-3 weeks if you are in the US or Europe.  

Please email us at hello@letsgoeco.com and we can do that for you.  Please let us know before your box ships (we can't skip/cancel after a box ships). Note that for subscriptions we require a 2 box commitment before cancelling.

Our prices are in CDN.

Log into your account and you will be able to change your billing/shipping information. If you need assistance please contact us at hello@letsgoeco.com

Email us at hello@letsgoeco.com