When you sign up for an subscription, a box full of eco-awesome items will be delivered 4 times a year. Let's Go Eco is an ongoing subscription box, meaning you sign up and are automatically billed and sent a box each season until you decide to stop. You can stay with us as long as you like and cancel anytime after 2 boxes.

The first 3 boxes of the year are delivered every 3 months... March (Spring box), June (Summer box), September (Fall box), with the Winter box scheduled for November. Since shipping during the holiday season takes significantly longer, we bill and ship the Winter box earlier to ensure people get their boxes before the holidays.

Once you sign up, you're on the list and a box for the next season is reserved for you. You will received a billing reminder 1 week before billing, on the 1st of that seasonal month (March 1, June 1, September 1 and November 1). Boxes will be shipped a few days after billing. 

In order to provide subscribers an additional 10% off, we do have a 2 box minimum before cancelling. This means you can cancel after you've received 2 seasonal boxes.

To skip or cancel please reach out to us at hello@letsgoeco.com.

We are the first eco-conscious, PLASTIC FREE seasonal subscription box and the only one that supports sustainably driven small businesses. Each box is filled with 7 or more eco-obsessively curated natural, sustainable and quality items.  Items are sustainable, made from natural materials, cruelty-free, encourage a low waste lifestyle and most are fair trade, organic and/or biodegradable.  We proudly support small businesses and focus on women-led Canadian businesses.  

Within Canada we offer free regular shipping with Canada Post on all purchases of $150 or more.  Purchases under $150 are a flat rate of $10.  

While we would love to be able to offer free shipping we can't. Being plastic-free means most orders are fragile and hand-packed with care using biodegradable, sustainably sourced packaging to ensure less breakage (we use no plastic whatsoever).  On average, our subscription boxes and orders cost $16-25 to ship and the $10 flat fee helps us continue to deliver a more sustainable experience and stay plastic-free.

We are based in Toronto, Canada and regular shipping typically takes 1-2 weeks to arrive depending on your location and the season.  Other faster options are available at an additional charge. 

Shipping to the USA and Europe is an additional fee and generally takes 3-4 weeks.  The cost to ship to USA is a flat rate of $25.  Shipping to Europe is calculated based on your location.  Boxes may incur additional customs fees or duties depending on your country and are not included. 

Making the boxes as plastic free as possible is a top priority. We obsessed about making our boxes are as sustainable as possible.  Our boxes are made from 100% post-consumer waste and are fully recyclable.  To further avoid plastic, we use compostable stickers from PureLabels and tissue paper from noissue.  PureLabels and noissue are leaders in design, innovation, and sustainability; ink is soy-based, tissue is completely acid free and FSC Certified.  We decided against a fully printed box because there weren't any sustainable options that were also cost effective. 

We also work with our product partners to ensure that packaging during shipping is as eco-friendly as possible. We'll even go pick up items to avoid the excess packaging that may be required when they being shipped by mail.  They all do their best to ship to us plastic-free and we're happy to say that not only are the boxes plastic-free, there's very little plastic in the entire process.

Sometimes a plastic label or seal gets by us and we ask for your forgiveness in this issues. We do our best but it is remarkably difficult - but totally worth it.

If you decide to purchase a one-time box, payment will be made immediately and that will be it! You will have no further financial commitments.  

If you choose the subscription, you will be billed on the 1st of each of the following months: March, June, September and November.  Boxes will be shipped shortly after to arrive mid-month.  If you subscribe mid-season, your next box will be billed on the 1st of the upcoming season, regardless of when you signed up.  You may get your second box sooner than every 3 months, but the rest of the boxes will be on a 3 month, seasonal schedule.  

We believe that you shouldn't buy something you don't need or want.  A week before billing, we send an email to remind you about billing and shipping timelines. If you want, you can ask us to email you what's in the upcoming box.  This gives you a chance to "skip" the box if you wish.  For those who love surprises, we'll be sharing 4-5 spoilers and then have a "full reveal" after most boxes have been delivered.

We try to make the boxes vegan with few exceptions.  To ensure your box is absolutely vegan, simply write "VEGAN" in the "special instructions" section of the first page of your shopping cart and we will exchange any non-vegan items with something of equal value.

Unfortunately no, all purchases are non-refundable and any returns sent to us will not be eligible for a refund.  However, if you have a problem such as a damaged item in the box, please reach out to us and we will do our best to fix the problem.  

We carefully pack boxes by hand but because we don't use plastic breakage sometimes happens. It is our policy to replace or refund broken items. Email us a picture at hello@letsgoeco.com and we'll start the conversation.

We ship to Canada, the US and Europe.

Shipping to Canada is free over $150 and a flat rate of $10 if under $150. If you are ordering from Canada, please be aware that all purchases will be subject to GST/HST tax and possibly other taxes depending on your province. 

Shipping to the US is a flat rate of $25 CDN (approx. $20 US) . 

Shipping to Europe is calculated and based on your location.

For those outside Canada, your country may add additional taxes or duties for imported goods. Let’s Go Eco is not responsible for paying any additional taxes, duties, and tariffs.

We'll email you a tracking number when your box is on its way.  You can expect it to take 1-2 weeks if you are in Canada (longer during the holidays), 2-3 weeks if you are in the US or Europe.  

To cancel please email us at hello@letsgoeco.com.  Note that for subscriptions we require a 2 box commitment before cancelling.

Our prices are in CDN.

Log into your account and you will be able to change your billing/shipping information. If you need assistance please contact us at hello@letsgoeco.com

Email us at hello@letsgoeco.com