FAQs

What is Let's Go Eco?

We started as the first Canadian eco-conscious, low waste seasonal subscription box and we now have a shop and offer in-stock and custom ordered gift boxes too. We are eco-obsessed and curate our store to include natural, sustainable and quality items from small businesses.  We focus on a mix of items are sustainable, made from natural materials, cruelty-free, encourage a low waste lifestyle and most are fair trade, organic and/or biodegradable.  We proudly support small businesses.  

What makes us different?

We obsess about bring you the most sustainable subscription box and gift boxes on the planet.

Items are expertly and rigorously vetted to meet 3 or more of the following criteria...

Low Waste | Plastic-Free | Natural Ingredients | Non-toxic | Small Batch | Artisan Made | Upcycled Materials | Handcrafted | B-Corp | Fair Trade | Made by Small Businesses | Cruelty-Free | Certified Organic | Compostable | Biodegradable | Made from Renewable Resources | Reusable Everyday Swaps | Plant Based | 100% Recyclable (glass/paper/aluminum) | Gives Back

We feature high quality items that are small batch, artisan made and our subscription box is almost the same price as other "big" boxes like FabFitFun and Alltrue. We ship plastic-free + carbon neutral too.

Our mission is to connect people with small sustainable businesses to help drive change. Going green can be time consuming and expensive, we're here to make it easier and a little more affordable. We also here to support small indie businesses to help get their name out there. They need our support, especially the start ups that are up against the "big guys". They're brave, they're bold and we love supporting scrappy underdogs that are fighting to drive change and make this world a little more green.

What currency do you charge in?

Our prices are in CDN.

The exchange rate makes it look like we're expensive but we're not. We are almost the same price as other "big" boxes like FabFitFun and Alltrue BUT we're authentically earth friendly and support small businesses. We feature low waste, sustainably made, quality items from groundbreaking small businesses. We include minimal plastic, and ship plastic-free + carbon neutral.

Approximate Exchange Rate:

Annual: 4 boxes total $360 CDN = $260 USD (each box $90 CDN = $65 USD)

Seasonal: $100 CDN = $72 USD

Single boxes: $110 CDN = $80 USD

What is the cost of shipping and why don't you offer free shipping on all orders?

Let's Go Eco currently ships to Canada and the United States.

Within Canada

For most locations within Canada we offer free shipping on purchases of $150 or more.  Purchases under $150 are a flat rate of $15. We are based in Toronto, Canada and regular shipping typically takes 1-2 weeks to arrive depending on your location and the season.  

Continental USA

Shipping to the USA is an additional fee and generally takes 1-2 weeks.  The cost to ship to USA is a flat rate of $20 CDN.  Boxes may incur additional customs fees or duties and are not included. 

Rural Surcharge

There are some rural locations where we will not be able to honour our shipping fees.  For this we apologize.  In these very few cases, we will reach out and offer a shipping surcharge or a full refund. If you live in the NWT, Nunavut, Vancouver Island, Yukon, Alaska, Hawaii you can expect us to contact you about a rural surcharge.

How do I update my account or billing information?

Log into your account by clicking on the person icon at the top of the page and you will be able to change your billing/shipping information. If you need assistance please contact us at hello@letsgoeco.com

How can I reach you?

Email us at hello@letsgoeco.com